Hotel Dubrovnik d.d., OIB 8403090368, Ljudevita Gaja 1, 10000 Zagreb, Croatia processes the personal data of users of its services and visitors of the site www.hotel-dubrovnik/en in accordance with applicable regulations governing the protection of personal data in the EU and Croatia - General Data Protection Regulation 2016/679 , Law on Implementation of General Data Protection Regulation OG 42/18.

The personal data of the data subjects is processed only when necessary and when there is an appropriate legal basis under the provisions of the General Data Protection Regulation such as: legal obligation, contractual relationship, consent of the data subjects, protection of the key interests of the data subjects or the legitimate interest of Hotel Dubrovnik d.d.

Hotel Dubrovnik feels strongly about the protection of the personal data of its guests, employees, visitors, users of the its website and all other users of our services and will treat such personal information as confidential information and a business secret.

Hotel Dubrovnik processes your personal information for the following purposes:

The reservation system

To process the request  for booking we need to collect your name, address, email address and telephone and the information to provide you with relevant feedback on accommodation and other services we provide.

After we successfully confirm your reservation, we will note you as our guest and we will process your personal information solely for the purpose of providing the service you have contracted and for logging in to the central tourist records information system which is a legal obligation in the Republic of Croatia.

For this purpose, when registering at the hotel we will ask for additional information such as the number, date and place of issuance of your identification document, nationality, country of residence, date and place of birth, and license plate of the vehicle if you use our accommodation service for vehicles.

The described data processing is necessary for the provision of accommodation services.

Promotional messages

If you give us your prior consent or submit your e-mail address in the web form for receiving newsletters, we will inform you about the benefits, discounts and news in our offer.

You can opt out of receiving promotional messages at any time by selecting the opt-out offered option in the received promotional message. In case of failure, please contact our technical service at: [email protected]

Surveys and questionnaires

Your opinion is extremely important to us. We want to know if you are satisfied with our services and if you think there is room for improvement. Participation in these surveys is voluntary as is the registration of personal data in the questionnaires.

Sometimes your experience is different than expected and sometimes mistakes are made. The satisfaction of our guests is of paramount interest to us. In order to answer all your inquiries or complaints we need your information, such as your name, surname and e-mail address so that we can contact you. If you contact us with your inquiries, the information you provide us will be processed so that we can answer and solve your problem.

The personal information necessary to resolve complaints about the service provided shall be kept as of the date of receipt in accordance with the regulations governing consumer rights and the provision of our services .

We do not share your personal information with third parties except when it is necessary to provide the service you have requested (eg. arranging excursions, transportation or other service). Also, according to the laws of the Republic of Croatia, we are obliged in the cases determined by law to forward the data of guests and other users to the competent authorities in accordance with the applicable legal regulations.

The exception to this rule is information about visitors to our websites which is collected by Google Analytics for the purpose of better understanding the needs of users, improving products and services and providing users with full functionality and quality content by using cookies from our websites. The information collected by this service includes the user IP address, browser information, language, operating system, and other standard information required for the statistical analysis of website visitors.

Hotel Dubrovnik does not collect these categories of personal information, does not use them in its processing or can access them in any way.

We want to provide our guests and users of our services with a personalized experience. Our websites contain cookies for this purpose. Cookies are small files which are created and placed in the user's computer while visiting our website. With cookies we can record your activities or settings and allow you to receive personalized notifications of services and offers that may be of interest to you the next time you visit our site. Thanks to cookies, we know you have been here before and we can tailor the content we show you according to your interests.

In addition to these, we use third-party cookies on our web site, such as Google Analytics, the implementation of which is described in the previous section.

You can also configure your Internet browser to prevent cookies from being written to your computer. For best user experience, we recommend using the default web browser settings. You can find more information about cookies at https://policies.google.com/technologies/cookies.

Your personal data is stored in accordance with the terms and duration set by the law governing our business as well as the business policy of Hotel Dubrovnik. After that time we will delete your personal data. You can find out more about the terms of use of the Hotel Dubrovnik web site at : https://www.hotel-dubrovnik.hr/hr/ rules of use. 

Hotel Dubrovnik guarantees its guests, customers and partners an adequate level of data processing security. In order to ensure adequate confidentiality, integrity and availability of personal data, we conduct appropriate technical and organizational security measures based on an assessment of the risk of data processing.

We carry out data processing in accordance with the principles of processing personal data and the principles of information security. We only collect data that is necessary for processing purposes and do not store it for longer than necessary.

Depending on the purpose and legal basis of the processing of personal data, the applicable rules of domestic and European law and other circumstances, you can always ask for:

If you believe that any of your rights have been violated, you may file a complaint about the processing of personal data with the national supervisory authority. In the Republic of Croatia, the supervisory authority is the Agency for Personal Data Protection, Martićeva 14, 10 000 Zagreb, and you can reach them at: [email protected].

In accordance with the applicable legal regulations, any request / request for protection of personal data will be resolved as soon as possible and not later than 30 days after receipt.

When contacting and submitting these requests, we will make reasonable efforts to verify your identity and prevent the unauthorized and unauthorized processing of personal information.