Hotel Dubrovnik d.d., OIB 8403090368, Ljudevita Gaja 1, 10000 Zagreb, processes personal data of its service users and visitors to the website www.hotel-dubrovnik.hr in accordance with valid regulations governing the protection of personal data (General Data Protection Regulation 2016/679, Act on the Implementation of the General Data Protection Regulation NN 42/18).
Personal data of data subjects is processed exclusively in cases of necessity and when there is an appropriate legal basis according to the provisions of the General Data Protection Regulation: legal obligation, contractual relationship, consent of the data subject, protection of key interests of the data subject, or the legitimate interest of Hotel Dubrovnik d.d.
Hotel Dubrovnik d.d. attaches great importance to the protection of personal data of its guests, employees, visitors, users of the Company's website, and all other users of our services, and undertakes to treat personal data as confidential information and business secrets.
Hotel Dubrovnik d.d. processes your personal data for the following purposes:
When processing reservation inquiries, we collect your name and surname, residential address, email address, and telephone number, as well as information necessary to provide you with relevant feedback on accommodation and other services we provide.
After we successfully confirm your reservation, we will record you as our guest, and we will process your personal data exclusively for the purpose of providing the service you have contracted, and for registration in the central information system for tourist records, which is a legal obligation in the Republic of Croatia.
For these purposes, when checking into the hotel, we will ask you for additional data such as the number, date, and place of issue of your identity document, citizenship, country of residence, date and place of birth, and vehicle registration number if you use our vehicle accommodation services.
The described processing of the mentioned data is necessary for providing accommodation services.
If you give us prior consent or register your email address in the web form for receiving newsletters, we will inform you about benefits, discounts, and news in our offer.
At any time, you can opt out of receiving promotional messages by selecting the offered unsubscribe option in the received promotional message.
In case of a failed unsubscribe attempt, please contact our technical service at the address: adresa@hotel-dubrovnik.hr.
Your opinion is extremely important to us. We want to know if you are satisfied with our services and where, in your opinion, there is room for improvement.
Therefore, we would like to hear from you. Participation is voluntary, as is the entry of personal data in the survey forms.
Sometimes your experience differs from the expected, and sometimes errors occur. The satisfaction of our guests is most important to us.
In order to respond to all your inquiries or potential complaints, we need your data such as name, surname, and email address so that we can contact you.
If you contact us with your inquiries, the data you provide us with is processed exclusively so that we can answer you and solve your problem.
Personal data necessary for resolving complaints about the provided service is kept from the day of receipt in accordance with regulations governing consumer rights and the provision of catering services.
We do not forward your personal data to third parties unless it is necessary for the provision of the service you requested yourself (e.g., organization of excursions, transport, or some other service).
Also, according to the laws of the Republic of Croatia, we are obliged in legally determined cases to forward data of guests and other users to competent authorities in accordance with applicable legal regulations.
An exception to this rule is data on visitors to our websites, which is collected using cookies from our websites for the purpose of better understanding user needs, improving products and services, and providing users with a service with full functionalities and the highest quality content:
Google Analytics: Data collected by this service includes the user's IP address, browser data, language, operating system, and other standard data necessary for statistical analysis of website visitors.
We want to provide our guests and users of our services with a customized and personal experience. Our websites contain cookies for this purpose. Cookies are small files that are stored on your computer while you visit our website.
Using cookies, we can record your activities or settings and ensure that the next time you visit our websites, you receive personalized notifications about services and offers that might interest you. Thanks to cookies, we know that you have already been here, and we can adapt the content we show you to your interests.
Some cookies are necessary for the websites to function correctly. Such cookies cannot be turned off. In addition to these, on our websites, we also use third-party cookies such as Google Analytics, the application of which is described in the previous chapter. You can configure your internet browser to disable the writing of cookies on your computer.
Hotel Dubrovnik maintains the lawful, secure, and transparent establishment and use of the video surveillance system for the protection of persons and property, access control, and preservation of business security in the premises of Hotel Dubrovnik d.d. and on the associated external surfaces. The adopted rules apply to all locations, systems, and video surveillance processes established or used by Hotel Dubrovnik d.d., to all persons staying in the monitored areas, as well as to all employees and contractual partners who have authorization to access recordings, if any.
Your personal data is stored in accordance with and for the periods determined by laws regulating our business as well as by the business policy of Hotel Dubrovnik d.d.
Upon the expiration of retention period, we will delete your personal data. We keep data on guests for one year, and we are obliged to keep data in the e-Visitor system according to applicable legal provisions.
In the case of using credit card data for the purpose of reservation guarantee, we record such data in our system for up to 30 days from your check-out, and in the case of charging the guarantee amount, we keep them in accordance with accounting regulations.
Data related to video surveillance recordings are kept for 15 days.
Data collected based on consent is kept until the withdrawal of consent.
You can find out more about the terms of use of Hotel Dubrovnik d.d. websites at the address: https://www.hotel-dubrovnik.hr/hr/pravilakoristenja.
Hotel Dubrovnik guarantees its guests, users, and partners an appropriate level of data processing security.
To ensure appropriate confidentiality, integrity, and availability of personal data based on risk assessment, we conduct data processing with appropriate technical and organizational security measures.
We conduct data processing in accordance with the principles of personal data processing and information security principles.
We collect only those data that are necessary for the purpose of processing and do not keep them longer than necessary.
Depending on the purpose and legal basis of personal data processing, applicable regulations of domestic and European legislation, and other circumstances, you can always request:
If you believe that any of your rights have been violated, you can lodge a complaint regarding the processing of personal data with the national supervisory authority. In the Republic of Croatia, the supervisory authority is the Personal Data Protection Agency (Agencija za zaštitu osobnih podataka), Ul. Metela Ožegovića 16, 10 000 Zagreb, azop@azop.hr.
In accordance with valid legal regulations, every request/inquiry for personal data protection will be resolved as soon as possible, and no later than 30 days from receipt. When contacting us and making the mentioned requests, we will make reasonable efforts to confirm your identity and prevent unauthorized and impermissible processing of personal data.
Contact details of the Data Protection Officer: Hotel Dubrovnik d.d. Attn: Data Protection Officer Ulica Ljudevita Gaja 1 10000 Zagreb
Contact of the Data Protection Officer: Email: szop@hotel-dubrovnik.hr
Notice of amendments to the Rules will be published in a timely manner and available on the website of Hotel Dubrovnik d.d. www.hotel-dubrovnik.hr. These Rules apply from August 25, 2025.